Frequently Asked Questions

You have questions? We have the answers.

What are the rewards for working for Extra Care?

We currently pay £8.30 per hour worked with clients and £7.83 per hour travelling. All hours worked above your contract will be paid at these rates full time worker on 36 hours per week will receive the equivalent of 28 days Annual Leave. We pay time and a half for hours worked on the Six bank holidays we recognise.

What type of contract will I be offered?

You will be offered a guaranteed paid hours contract of between 4 and 36 hours per week. If you don’t work your allocated hours in any given week…Don’t worry you will still be paid and you can catch up later. If you decide you can only work occasionally we can offer you a Bank Relief Post where we will ask you to cover for staff sickness at short notice or for Annual Leave. It’s your choice!

Where does Extra Care work?

Extra Care currently provides services across all five Health & Social Care Trust areas. Click here to view details of our locations. You will normally work in one locality but may be required to help elsewhere.

What experience or qualifications do I need?

We believe the right attitude and a desire to work within a team are the most important attributes for a carer. Our managers and trainers can help with the rest. Family experience can often be Just as valuable as paid work. Check out our Training Link to see the support you will be offered.

What training will I receive?

Check out our Training Link to see what’s on offer. All staff will attend an Induction programme based on Northern Ireland Social Care Council Standards; Service specific training will be available also. A range of on line courses are available as well as classroom courses as we know your time is valuable. Staff may be supported to complete NVQ 2 or 3 dependent upon their role.

What is Access N.I and why do I need to apply?

Access NI is a governing body that carries out checks to show whether people who want to work in certain types of jobs have a criminal record or if other important information is known about them. Everyone joining our team must complete this check. This is processed online prior to starting through the Access NI website -We will help you do this.

What is NISCC and how do I register?

NISCC is the Northern Ireland Social Care Council. If you are a Care Assistant working in Northern Ireland you are required to be registered with NISCC prior to starting work with Extra Care, don’t worry we can help with this.